Role and Responsibilities

The Insurance Verification Coordinator is responsible for verifying insurance for emergency cases and investigating any missing information that prohibits verification. This individual also maintains the relationship with the third-party insurance verification vendor. 

  • When appropriate, work with third party insurance verification company to ensure patient insurance is verified in a timely manner
  • Serve as liaison between insurance providers, staff, and patients regarding eligibility, payments, approvals, etc.
  • Work with various insurance companies to navigate their processes in an effort to achieve consistent outcomes
  • Provide exceptional customer service while interacting with staff, insurance providers, and patient’s over the phone, in person and electronic communication
  • Successfully work individually and/or in a team environment
  • Ability to effectively communicate with patients, over the phone or in person, to help them understand the cost associated with treatment
  • Attention to detail is a must when updating and maintaining patient insurance information within OMSVision
  • Adhere to deadlines ad prioritize work against the patient schedule

Qualifications and Education Requirements

  • High School Diploma or equivalent
  • Associates degree or vocational school training preferred
  • Minimum of 1+ years of relevant experience

Preferred Skills

  • Knowledge of dental and medical terminology
  • Knowledge of medical and dental insurance benefits
  • Experience with Dental Practice Management Software
  • Experience with Microsoft Excel Medical / Dental coding knowledge

Core Benefits & Welness

  • Medical (including Virtual Care), Dental, and Vision Coverage
  • Employee Assistance Program (EAP)
  • Uniforms/Scrubs provided

Financial Well-Being

  • Competitive pay, Bonus potential, and annual merit reviews
  • 401(k) Plan w/Company Match
  • Health Savings Account (HSA) with HDHP health plans

Life Insurance

  • Basic and Supplemental Life Insurance
  • Spouse and Child Life Insurance

Time Off, Disability and Leave of Absence

  • Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays
  • Employer-Sponsored Short Term Disability (Medical Leave – including maternity leave)
  • Long Term Disability Plan