Role and Responsibilities

The Practice Administrator works in collaboration with the director of patient experience, will direct and supervise the staff and day-to-day operations in the assigned practice, ensuring delivery of quality patient experience and achievement of productivity goals.

  • Control the customer service experience, including the hiring of effective staff, the training of said staff, provide feedback based on observations and constantly look for ways to improve
  • Have the pulse of the practice including customer (patient and referral) experience, team member satisfaction, doctor satisfaction, opportunity for improvement/growth
  • Monitor the environment and facilities – make changes when needed
  • Ensure policies, protocols, procedures are being followed
  • Assists with HR management to include, schedules, terminations, collaboration with supervisors, employee reviews etc…
  • Communication with team members and doctors
  • Change implementation
  • Trouble shooting practice issues as they occur, and proactively working to avoid issues
  • Performs other related duties as required

Qualifications and Education Requirements

  • Five years of related experience with at least two years of supervisory experience, preferred
  • High school diploma or equivalent required, college education preferred
  • Basic office skill such as typing and filing
  • Extensive knowledge of office management procedures
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Excellent organizational skills and attention to detail
  • Excellent time management abilities with a proven ability to meet deadlines
  • Proficient with Microsoft Office Suit or related software
  •  Ability to work cross functionally with other team members

Financial Well-being

  • Competitive pay, Bonus potential, and annual merit reviews
  • 401(k) Plan w/Company Match
  • Health Savings Account (HSA) with HDHP health plans

Life Insurance

  • Basic and Supplemental Life Insurance
  • Spouse and Child Life Insurance

Time Off, Disability and Leave of Absence

  • Paid Vacation (starting at 10 days per year) and 6 Annual Paid Holidays
  • Employer-Sponsored Short Term Disability (Maternity Leave, Medical Leave, Bereavement Time)
  • Long Term Disability Plan