Role and Responsibilities

The Scheduling Coordinator will greet patients, answer phones, schedule appointments, collect patient financial responsibility and prepare patient charts.

  • Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
  • Greets patients and visitors immediately upon arrival with a friendly demeanor.
  • Answers the phone promptly with a smile.
  • Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.
  • Prepares a daily schedule for each provider.
  • Prepares patient charts.
  • Manages patient flow to reduce patient wait time.
  • Assists patients as necessary.
  • Maintains reception area in a neat and orderly condition.
  • Maintains professional relationship with referring offices.
  • Maintains confidentiality of all information in accordance with HIPAA.
  • Performs other related duties as assigned.

Education and Experience

  • High school diploma or equivalent required.
  • One year of customer service experience required.

Skills and Abilities

  • Understanding of dental terminology.
  • Friendly, inviting, and professional personality and presence.
  • Basic office skills such as typing and filing.
  • Good organizational skills.
  • Attention to detail.

We also offer a comprehensive benefits package including:

Core Benefits & Wellness

  • Medical (including Virtual Care), Dental, and Vision Coverage
  • Employee Assistance Program (EAP)
  • Uniforms/Scrubs provided

Financial Well-being

  • Competitive pay, Bonus potential, and annual merit reviews
  • 401(k) Plan w/Company Match
  • Health Savings Account (HSA) with HDHP health plans

Life Insurance

  • Basic and Supplemental Life Insurance
  • Spouse and Child Life Insurance

Time Off, Disability and Leave of Absence

  • Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays
  • Employer Sponsored Short Term Disability
  • Long Term Disability Plan